A fast-growing customer communications business is set to create 160 new jobs in Sunderland.

Paragon Customer Communications (PCC) is at the leading edge of customer communications and workplace solutions, with the business’ Pallion based site offering outsourced mail processing.

And the company is targeting double-digit headcount growth, having seen business boom over the last 12 months.

PCC has won a number of significant new contracts that mean it will be bolstering its number, creating a range of operational roles including team leaders, supervisors and operations staff as well IT and Account Management roles.

The company expects to employ 320 people at the Sunderland site by the end of 2022, having won a significant new client that will see it quickly scale to support its needs.

Steve Pollard, site director at PCC Sunderland, said: “We’re thrilled to be expanding, having grown our client base considerably over the last few years.

“As many firms explore ways of improving efficiency and, actually, improving compliance when it comes to dealing with physical and email correspondence from their customers, we are growing our reputation as a trusted partner and a cost-effective solution to meet this need.

“We’re very proud of the growth we have seen, and that is in no small part down to the talent of our existing team – many of whom have been with us a long time and have grown their careers with Paragon.

“We’re hopeful of attracting more bright talent, who will enjoy the same rewarding workplace where they can grow with us.”

Paragon has a particular strength in supporting businesses that are looking to outsource mail processing that requires ‘human’ intervention and insight.

That includes dealing with correspondence that requires judgement-based decision-making, or further investigation that cannot be digitised or automated.

“We’re trusted by clients because we have a thorough, experienced team, who work to service level agreements that mean we provide a really exceptional level of care and support,” added Steve.

Councillor Graeme Miller, leader of Sunderland City Council, said that Paragon Customer Communications was one of the city’s ‘under the radar’ success stories, that deserves more credit for its transformation.

He said: “It’s a real success story, and I am delighted that PCC will continue to create more jobs and opportunities in Sunderland – a base that has served them well so far and that we hope will continue to do so for many years to come as they scale their business.”

To find out more about the roles available at Paragon Customer Communications, visit.  www.paragon-cc.co.uk